Neuromarketing Science & Business Association (NMSBA)

Exploit Social Validation

October 01, 2013 10:19 | Carla Nagel (Administrator)

Serie: Quick Neuro Wins for Retailers.
Neuro Retail Revolution speakers share their tips. Part 5: social media

sarafay

Attract recommendations.
Showing the opinions of other people, even complete strangers, influences purchase decisions. Including recommendations in your online shop can increase the purchase volume by 20% or more. The inclusion of the fans profile photo can bolster this a further 10%. Free gifts trigger reciprocity: offer a free gift in exchange for recommendations and increase your sales turnover and loyal customers at the same time. Use social media to make it super easy for your customer to endorse your brand and share information at the same time.

Sara Fay is founder of Whitematter Marketing in the United Kingdom.

This tip appeared in an article about retailing in the quarterly Neuromarketing Theory & Practice.
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